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Customer satisfaction measurement and analysis using six sigma
Behara, Ravi S.; Fontenot, Gwen F.; Gresham, Alicia - In: International journal of quality & reliability management 12 (1995) 3, pp. 9-18
Persistent link: https://www.econbiz.de/10006405581
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Customer process approach to building loyalty
Behara, Ravi S.; Fontenot, Gwen F.; Gresham, Alicia B. - In: Total quality management 13 (2002) 5, pp. 603-612
Persistent link: https://www.econbiz.de/10007165676
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Comparison of Mexican-American and Anglo-American Attitudes Toward Money
Medina, José F.; Saegert, Joel; Gresham, Alicia - In: Journal of consumer affairs : official publication of … 30 (1996) 1, pp. 124-145
Persistent link: https://www.econbiz.de/10007314151
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An economic analysis of the optimal information security investment in the case of a risk-averse firm
Derrick Huang, C.; Hu, Qing; Behara, Ravi S. - In: International Journal of Production Economics 114 (2008) 2, pp. 793-804
Persistent link: https://www.econbiz.de/10005417966
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Charting leadership in SCM research from Asia and Europe
Babbar, Sunil; Behara, Ravi S.; Koufteros, Xenophon A.; … - In: International journal of production economics 203 (2018), pp. 350-378
Persistent link: https://www.econbiz.de/10011900464
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Latent topic ensemble learning for hospital readmission cost optimization
Baechle, Christopher; Huang, C. Derrick; Agarwal, Ankur; … - In: European journal of operational research : EJOR 281 (2020) 3, pp. 517-531
Persistent link: https://www.econbiz.de/10012157381
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Leadership in OM research : a social network analysis of European researchers
Behara, Ravi S.; Babbar, Sunil; Smart, Philip Andrew - In: International journal of operations & production … 34 (2014) 12, pp. 1537-1563
Persistent link: https://www.econbiz.de/10010437774
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Emergence of Asia and Australasia in operations management research and leadership
Babbar, Sunil; Behara, Ravi S.; Koufteros, Xenophon A.; … - In: International journal of production economics 184 (2017), pp. 80-94
Persistent link: https://www.econbiz.de/10011642518
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Economics of information security investment in the case of concurrent heterogeneous attacks with budget constraints
Huang, C. Derrick; Behara, Ravi S. - In: International journal of production economics 141 (2013) 1, pp. 255-268
Persistent link: https://www.econbiz.de/10009685654
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Empathic Knowledge Management: reverse simulation experiments in a learning laboratory
Behara, Ravi S.; Thatchenkery, Tojo; Kenney, Con - In: International journal of information technology and … 7 (2008) 3, pp. 283-314
Persistent link: https://www.econbiz.de/10009882390