As the call center services are becoming an integrated part of most organizations, the efficiency of their operations is vital to the competitiveness of the organizations. This paper describes a restructuring effort of a Hong Kong‐based company, which provides technical support services in...

Reviews some new trends in parallel machine scheduling (PMS). PMS, as an area of research, is governed by questions that arise in production planning, flexible manufacture systems, computer control, etc. The main characteristic of these problems is to optimize an objective, with jobs to be...