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Modelling roles of commitment on rapport and satisfaction

Fatima, Johra Kayeser; Razzaque, Mohammed Abdur; Di … - In: International Journal of Bank Marketing 33 (2015) 3, pp. 261-275

Purpose – The purpose of this paper is to explore the effect of calculative, affective and normative commitment on bank employee-customer rapport and customer satisfaction. The mediating effect of rapport between each of the three types of commitment and customer satisfaction is also examined....

Persistent link: https://www.econbiz.de/10014761123

Impact of relational benefits on trust in the Asian context : alternative model testing with satisfaction as a mediator and relationship age as a moderator

Fatima, Johra Kayeser; Di Mascio, Rita; Johns, Raechel - In: Psychology & marketing 35 (2018) 6, pp. 443-453

Persistent link: https://www.econbiz.de/10011970142

Modelling satisfaction-commitment relationship in developing country context

Fatima, Johra Kayeser; Razzaque, Mohammad A.; Di … - In: International journal of quality & reliability management 33 (2016) 7, pp. 985-1001

Persistent link: https://www.econbiz.de/10011604036

Reversing the dependency-trust relationship in B2C services

Fatima, Johra Kayeser; Di Mascio, Rita - In: Journal of retailing and consumer services 41 (2018), pp. 1-10

Persistent link: https://www.econbiz.de/10011808444

Synchronizing relational benefits with customer commitment profiles

Fatima, Johra Kayeser; Di Mascio, Rita - In: Journal of strategic marketing 28 (2020) 4, pp. 366-378

Persistent link: https://www.econbiz.de/10012313907

Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness

Fatima, Johra Kayeser; Di Mascio, Rita; Sharma, Piyush - In: Journal of retailing and consumer services 53 (2020), pp. 1-7

Persistent link: https://www.econbiz.de/10012171839

Roles of customer involvement in rapport and satisfaction

Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: Asia Pacific journal of marketing and logistics 25 (2013) 3, pp. 452-471

Persistent link: https://www.econbiz.de/10009776154

Service quality and satisfaction in the banking sector

Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: International journal of quality & reliability management 31 (2014) 4, pp. 367-379

Persistent link: https://www.econbiz.de/10010341329

Roles of trust on rapport and satisfaction in services

Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: Asia Pacific journal of marketing and logistics 26 (2014) 6, pp. 566-578

Persistent link: https://www.econbiz.de/10010495841

Modelling roles of commitment on rapport and satisfaction

Fatima, Johra Kayeser; Razzaque, Mohammed Abdur; Di … - In: The international journal of bank marketing : IJBM 33 (2015) 3, pp. 261-275

Persistent link: https://www.econbiz.de/10011383552