' satisfaction in Malaysian Islamic banking using the SEM approach. Design/methodology/approach – This model starts with SERVQUAL … plus the compliance dimensions to measure Malaysian Islamic banking service quality. Respondents are the customers (Muslim … and non-Muslim) who visit the bank counters. They must have an account with one of the full-fledged Islamic banking and …

satisfaction in the Islamic banking sector in Iran. Design/methodology/approach – The authors perform a review of the set of … from this study reveal that service quality in Iranian banking adopting the commercial format of Islamic services has a two … on Islamic Banking in a Middle Eastern economy. …

satisfaction in the Islamic banking sector in Iran. Design/methodology/approach – The authors perform a review of the set of … from this study reveal that service quality in Iranian banking adopting the commercial format of Islamic services has a two … on Islamic Banking in a Middle Eastern economy.  …

Purpose – This paper seeks to investigate the key factors underlying customer satisfaction with electronic banking … satisfaction evaluation in e‐banking service quality based on different service quality models and theories such as technology …/value – These dimensions are determinants of customer's quality perception in e‐banking services and this paper presents new …

Purpose – Islamic banking is an emerging financial system in the contemporary world. Currently, it is found mostly in … Islamic banking products. Design/methodology/approach – A sample of 250 respondents was taken from four cities of Pakistan to … that the bank's staff lacks ability to provide credible information about religious compliance of Islamic banking financial …

This study focuses on service quality and satisfaction judgments of customers in banking institutions throughout … Malaysia. The study attempts to determine the relationship between service quality and satisfaction, where service quality is …

Western travellers during their stay in hotels in Malaysia. The paper also seeks to analyse the importance of the tangible and … taken only from travellers who are leaving Malaysia by plane. Future research can be carried out on the travellers arriving … at and depart from Malaysia using different mode of transportations. Practical implications – For practitioners, it is …

Malaysia for year 2005. Findings – The public listed companies were satisfied with the tangible dimension but were dissatisfied …

Purpose – The purpose of this paper is to assess satisfaction of Generation Y (Gen Y) patients in Malaysia. Design … University Malaysia (IIUM). The majority of students at the IIUM comprise undergraduates who are within the age group categorised …