Both empowerment and the use of emergent technologies are ways to cope with increasing competition and customer demands on service industries. The relationship between empowerment, technology and behaviour at the service encounter is, however, sparsely documented. This article offers a...

Die umweltpolitische Debatte leidet unter einem verbreiteten Diskursversagen. Zugrunde liegt eine Moralkonfusion. Sie verstellt der demokratischen Öffentlichkeit den Blick auf die ordnungspolitische Option, das moralische Anliegen einer nachhaltigen Entwicklung - inklusive Klimaschutz - durch...

Both empowerment and the use of emergent technologies are ways to cope with increasing competition and customer demands on service industries. The relationship between empowerment, technology and behaviour at the service encounter is, however, sparsely documented. This article offers a...

Engaging independent directors at the board room is nothing new. The unexpected downfall of Enron and World Com in the 2000 has raised many eyebrows. Tasking internal and external auditors alone seems no longer sufficient to monitor firms¡¯ daily operating processes, procedural and reporting...