Purpose – This paper seeks to discuss reliability problems associated with questionnaires, commonly employed in library and information science. It aims to focus on the effects of “common method variance” (CMV), which is a form of bias, and ways of countering these effects....

Purpose – The purpose of this paper is to explore the impact of a number of human individual differences on the web searching of a sample of the general public. Design/methodology/approach – In total, 91 members of the general public performed 195 controlled searches. Search activity and...

Purpose – The purpose of this paper is to report research that sought to understand the requirements of information systems designed to support people engaged in creative intellectual activity. The research aimed to provide empirical evidence based on a case study of a particular arena of...

Purpose – The purpose of this paper is to present a study of knowledge management understanding and usage in small and medium knowledge‐intensive enterprises. Design/methodology/approach – The study has taken an interpretitivist approach, using two knowledge‐intensive South Yorkshire...

This book explores the role of information seeking and retrieval in the development of information systems to support personalized and autonomous learning by introducing key concepts from information science.

Purpose: Internet technology allows millions of people to find high quality medical resources online, with the result that personal healthcare and medical services have become one of the fastest growing markets in China. Data relating to healthcare search behavior may provide insights that...

Purpose Academic contention occurs when research evidence is amenable to more than one interpretation. China has a long tradition of Shang Que (商榷), in which authors argue for their preferred interpretation. The modern form of this tradition is the Shang Que article, which often takes the...

This article explores the relationship between the concept of uncertainty in information seeking, within a model of the problem-solving process proposed by Wilson (1999a) and variables derived from other models and from the work of Ellis and Kuhlthau. The research has involved longitudinal data...