Purpose – The main purpose of this paper is to discuss whether an enterprise system (ES) is a part of an organization's administrative paradox. The paper aims to question which role the ES has in organizing, focusing aspects of flexibility and stability. Design/methodology/approach – The...

Purpose – The purpose of this paper is to discuss the consequences of citizens' increased use of public e‐services for agency employees' work situation. Design/methodology/approach – In order to accomplish the purpose of the paper the authors focus on the way in which the increased use of...