Jusoh, Ruzita; Nasir Ibrahim, Daing; Zainuddin, Yuserrie - In: International Journal of Productivity and Performance … 57 (2008) 2, pp. 119+-136
Purpose – The purpose of this paper is to contribute to the body of knowledge in the area of performance measurement systems, particularly the BSC framework, by investigating empirically the extent of multiple performance measures usage and their effects on the performance of Malaysian...