1. A figure-ground reversal -- 2. Creating working knowledge -- 3. Articulating trajectories of care -- 4. Match-making -- 5. Passing the baton, parsing the patient -- 6. Rethinking hospital organisation, rethinking nursing.

Purpose: The purpose of this paper is to analyse the socio-material practices through which organisational understanding of patients is accomplished in order to prioritise calls and mobilise emergency medical services at the gateway of the healthcare system. Design/methodology/approach: The...

Purpose: The purpose of this paper is to introduce translational mobilization theory (TMT) and explore its application for healthcare quality improvement purposes. Design/methodology/approach: TMT is a generic sociological theory that explains how projects of collective action are progressed in...

Purpose To investigate ethnographically how patient experience data, as a named category in healthcare organisations, is actively “made” through the co-creative interactions of data, people and meanings in English hospitals. Design/methodology/approach The authors draw on fieldnotes,...

Over the last forty years, nursing's claim to professional expertise has been expressed in terms of its care-giving function. Informed by a distinctive ‘holistic’ approach, models of nursing identify therapeutic relationships as the cornerstone of practice. While ‘knowing the patient’...

Drawing on end of life care as an illustrative case, this paper critically examines the provision of care in the home, identifying a number of inherent tensions. For 60 years the hospital has been the preferred site of care. However, the UK caring division of labour is currently undergoing a...

Care pathways are multidisciplinary care management technologies which map out chronologically activities in a healthcare process. In the UK, they are advanced as a mechanism for enacting the changes called for under clinical governance. The terminological imprecision of care pathway methodology...