Purpose – The purpose of this paper is to investigate the process and impact of patient involvement in locally defined improvement projects in two hospital clinics. The paper particularly aims to examine how patient narratives, in the form of diaries and radio montage, help to create new...

Cover -- Half Title -- Series Title -- Title -- Copyright -- Contents -- Acknowledgments -- 1 Introduction -- 2 A Theoretical Narrative Approach to Organizational Change Studies -- 3 Making Sense of Everyday Innovation at a Clinical Ward Through Narratives of Visitation Routines -- 4 A...