"This book connects knowledge management theory to knowledge management practice, allowing the empirical research presented to resolve challenges. It provides a better understanding of the benefits and limitations of various socio-technical knowledge management initiatives, especially in the...

Key Features:Integrated approach to KM (versus existing partial approaches)Comprehensive and systematic coverage (not seen before)Rigor (sound theoretical and empirical approaches)Objective picture (versus existing "anecdotal" stories).

A contingency perspective of knowledge management recognises the need for a fit between knowledge management solutions (KMS) and decision making contexts which they support. In order to determine the best fit, a field survey was carried out to investigate the impact of two different types of KMS...

This paper examines empirically the role of business intelligence (BI) in customer relationship management (CRM). Drawing on relevant literature on BI and CRM, the research model for the current investigation proposes that BI approaches of an organisation and its competition influence...

The thoroughly revised second edition of this authoritative Handbook, complete with new chapters, comprehensively examines the current status and future directions of model-based systems in decision support and their application to sustainable development planning.