Purpose – The purpose of this paper is to examine the factors that affect customer retention in the training services sector. Design/methodology/approach – Using the customer base of a national training provider, interviews were initially carried out in order to explore attitudes,...

Purpose The existing literature on the recruitment and selection process in Sub-Saharan African (SSA) context has not sufficiently revealed inherent challenges. The purpose of this paper is to examine managers’ perceptions of employee resourcing in Nigeria. Design/methodology/approach This...

Purpose The implications of the work-family balance (WFB) of dual-earner couples are well known; however, the extant literature on this topic has failed to adequately explore the context of Sub-Saharan Africa (SSA), specifically Nigeria. The purpose of this paper is to examine the implications...

Purpose – An important theme for a twenty-first century employee is a desire for work and family balance which is devoid of conflict. Drawing on detailed empirical research, the purpose of this paper is to examine the multi-faceted causes and consequences of work-family conflict (WFC) in a...

Purpose Given the reality that working mothers experience difficulties in achieving work-family balance because of the social restrictions that arise from parenting combined with career goals, this paper aims to explore the various coping strategies that are used by working mothers in the cities...

Purpose: In recent years, there has been a rapid decline in the quality of working life (QWL) of Nigerian workers at all levels. This phenomenon is cryptic and knowledge thereof is inadequate due to a dearth of compelling research on QWL in Nigeria. The purpose of this paper is to a deeper...

Purpose: Does the self-employed nature of entrepreneurs’ business ventures mean that they have perfect boundaries between their work and nonwork lives? Drawing on border theory, the purpose of this paper is to examine entrepreneurs’ work–life balance (WLB) in terms of how they construct...