Describes how relationships were studied between employee attitudes, customer satisfaction, productivity, and administrative effectiveness at two points in time in a computer‐hardware customer‐service organization ‐ 281 employees from 92 departments participating at time 1, and 215...

This paper introduces the concept of business diplomacy as a way to implement values‐based, ethical leadership. Drawing on the Japanese concept of kyosei, business diplomats take responsibility for themselves and others and treat people with respect and kindness while they simultaneously...

The “formative years in business”, to borrow a phrase, are crucial to career progression in management. Variables especially relevant to the early career years (i.e., variables which have been found, or are generally thought to be associated with advancement and other criteria of success)...

This paper examines how management promotion decisions are made in a large organisation, drawing upon interview and survey data and the results of a decision‐making simulation completed by managers at three organisational levels. The findings describe the relationship between elements of...

This paper outlines a programme of concept development, research and application on the career motivation of young managers. An assessment centre was used to evaluate dimensions of career motivation. The results were corroborated by other research data and suggested the need for considering...

Many of the situational factors affecting career motivation are under the boss's control. The perception of several bosses of their role in management development in two companies is examined. The cases are derived from interviews with bosses of young first‐line managers. Interviews were also...