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Do employees' feelings really matter in service‐quality management?
Slåtten, Terje - In: European Business Review 22 (2010) 3, pp. 318-338
Purpose – The aim of this paper is to investigate the relationship between: two extreme points of discrete types of emotions (“joy” and “frustration”); two types of managerial practices (“reward” and “empowerment”); and employee‐perceived service quality....
Persistent link: https://www.econbiz.de/10014713357
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The hazards of great leadership : detrimental consequences of leader exceptionalism
Beggan, James K.; Allison, Scott T.; Goethals, George R. - 2023
counterintuitive idea that great leaders can pose a hazard to themselves and their followers. Great leadership, which accomplishes … morally commendable and difficult objectives by leaders and followers, requires competence, morality, and charisma. A hazard …
Persistent link: https://www.econbiz.de/10014466718
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The truths and falsehoods of post-truth leaders
Spoelstra, Sverre - In: Leadership 16 (2020) 6, pp. 757-764
Persistent link: https://www.econbiz.de/10012389045
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India inspires : incarnations of a leader (lessons from Indian epic Gita Govinda)
Mohapatra, Ranjan Kumar; Gupta, Amit - In: International journal of Indian culture and business … 22 (2021) 2, pp. 233-255
Persistent link: https://www.econbiz.de/10012511203
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The role of CEO (auto-) biographies in the dissemination of neo-ascetic leadership styles
Halsall, Robert - In: Leadership 12 (2016) 5, pp. 515-537
Persistent link: https://www.econbiz.de/10011641081
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Identities and ideals : psychoanalytic dialogues of self and leadership
Islam, Gazi - In: Leadership 10 (2014) 3, pp. 344-360
Persistent link: https://www.econbiz.de/10010392126
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Who makes whom charismatic? : leadership identity negotiation in work teams
Cohen, N. Andrew; Yoon, Jeewhan - In: Journal of leadership & organizational studies : JLOS 28 (2021) 1, pp. 5-16
Persistent link: https://www.econbiz.de/10012425120
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Adaptive and maladaptive narcissism, charisma, and leadership performance : a study of perceptions about the presidential leadership of Donald Trump
Williams, Ethlyn A.; Pillai, Rajnandini; McCombs, Kate; … - In: Leadership 16 (2020) 6, pp. 661-682
Persistent link: https://www.econbiz.de/10012389037
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The function of myths about great leaders in human culture : a cultural evolutionary perspective
Popper, Micha; Castelnovo, Omri - In: Leadership 14 (2018) 6, pp. 757-774
Persistent link: https://www.econbiz.de/10011988184
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"Judging a book by its cover" : the dominance of delivery over content when perceiving charisma
Caspi, Avner; Bogler, Ronit; Tzuman, Ofir - In: Group & organization management : an international journal 44 (2019) 6, pp. 1067-1098
Persistent link: https://www.econbiz.de/10012160281