Purpose – This paper considers the dark side of organisational effectiveness and the processes by which and organisation can move into a state of crisis. The paper sets out a series of arguments around the relationships between people and processes and the manner in which they contribute to...

Purpose – The purpose of this paper is to draw the authors experience of teaching a crisis management module within a range of MBA programmes in the UK, EU and USA. A key characteristic of the module was its development as a means of critiquing conventional approaches to management education....

Purpose The purpose of this paper is to consider the nature of the business continuity management (BCM) process and to frame it within wider literature on the performance of socio-technical systems. Despite the growth in BCM activities in organisations, some questions remain as to whether...

Purpose – The purpose of this paper is to highlight the potential role that the so-called “toxic triangle” (Padilla et al. , 2007) can play in undermining the processes around effectiveness. It is the interaction between leaders, organisational members, and the environmental context in...

Purpose – The purpose of this paper is to analyse enterprise risk management (ERM), its organizational translation and fit, investigating in particular its impact on a major control process: budgeting. Design/methodology/approach – The research was carried out with a multiple case study...