The game of bingo has become synonymous with women of a certain age and class and has been stigmatised as a dead-end use of leisure. However, the development of commercial bingo in the wake of the Betting and Gaming Act (1961) offered the leisure industry access to a new and lucrative market....

The presented article is a case study, for which the material was collected during a two-year consultancy project aimed at improving the quality of public services in local government units. The purpose of this article is to discuss specific conditions related to the implementation of large...