The firm’s structural inertia seems to be a crucial roadblock in continuous improvement efforts. The management paradigm shift required in the transition towards a continuous improvement culture is from individual‐based learning to system‐based learning. Explores the role of an...

Action Research (AR) is presented as an interpretive conceptual framework through which an understanding of management systems can be achieved. The proposed interpretive framework is briefly described and examined as a comparative management framework. The merit inherent in AR as an interpretive...

The article explores the use of a communication forum intervention in the Pharmacy Division of a large health maintenance organisation. An initial discussion of communication forum interventions as a sub‐set of parallel learning structure interventions is followed by a descriptive case study....

This article explores the use of organizational learning mechanisms to create actionable knowledge in a pharmaceutical company. An action research based approach was used to explore the nature and issues associated with fostering the dynamic learning capability within the firm. The results...

The goal of boosting creativity and productivity in knowledge‐based teams is shared by managers in technology‐oriented companies and industries. In this paper, we assess the nature of team performance and creativity in the context of computer‐supported technology. A field study of a...

Triggering, developing and maintaining creativity in teams is critical to the economic performance of the firm. This article presents an exploratory action research effort in a health care organization that focused on interaction patterns amongst team members, creativity and performance. The...

New technologies are having a widespread impact on new product development (NPD) projects. In the telecommunication industry, companies are forced to integrate 'old' and 'new' ways of working with the utilization of unknown technologies. There is an emerging need to develop sustainable work...