Finlow‐Bates, Terry - In: Measuring Business Excellence 4 (2000) 3, pp. 31-34
Deming (1986) was quite adamant that any attempt to reward the individual for supposed personal contribution in the … achievers. Even Harrington (1998), warning that “this is worse than taking the Lord’s name in vain”, felt that Deming had … probably got it wrong. However, Deming, building on the work of Taylor and Shewhart, realised just how little influence most …