Purpose – The purpose of this paper is to analyze the application and the level of integration of internal and external audits in organizations that are registered to multiple management system standards. Design/methodology/approach – Using descriptive analyses, this work examines the manner...

Purpose – To test the strength of the relationship between motivation for seeking ISO 9000 certification, quality culture, management responsibility, and the perceived benefits derived from ISO 9000 certification. Design/methodology/approach – The research involved the development and...

Purpose – The purpose of this paper is to investigate hidden/less tangible dimensions of ISO 9001:2000 standard for better understanding where there are potentials for designing and implementing highly mature quality management systems (QMSs). Design/methodology/approach – Based on advanced...

Purpose – To provide a cross‐section of International Standardization Organization (ISO) 9000 quality certification diffusion over time and its impact on industrial systems. Design/methodology/approach – The starting point of the analysis is “The ISO survey of ISO 9000 and ISO 14001...

Purpose – The purpose of this paper is to explore the impact of the effective implementation of both ISO 9001 and ISO 22000 systems on the competitive performance of certified food manufacturing companies. Design/methodology/approach – A survey instrument was used for quantitative data...

Purpose – The purpose of this paper is to investigate whether investment in a quality system leads to process management. Do firms that have invested in documenting their processes in a quality system also manage their processes? Design/methodology/approach – The research question is...

Purpose – Firms' motives in adopting ISO 9000 have been considered as one of the primary factors in determining benefits of the implementation of the standard. Literature commonly categorized motives for adopting ISO 9000 into two types, internal and external. The purpose of this paper is to...

Purpose – ISO 9001 certification assures that a company employs a quality system, which provides trust for the customers but this system does not assure the quality of the products. It is then necessary to apply other methods and tools to achieve the demanded quality. This paper aims to...

Purpose – ISO 9000 and ISO 14000 standards certification is a phenomenon involving over the years a larger and larger number of companies and organizations. Looking at the empirical data, it is observed that the phenomenon is close to saturation in many countries. In Italy, on the other hand,...

Purpose – This paper aims to investigate and to highlight the way the quality system is being managed and the outcomes in terms of changes and improvements obtained by the two companies as a result of its maintenance approach. By studying how ISO 9000 is being maintained in the service...