Purpose – To provide internal auditors with a summary of the communications skills needed for a successful professional career in internal auditing. Design/methodology/approach – A range of recently published (2000‐2004) publications, which aim to show the importance of communication...

Purpose – To provide accounting department management and employees issues to consider when building trust within an accounting department. Design/methodology/approach – A range of published (1994‐2005) publications, which aim to show the importance of building trust within an...

The attached paper describes the keys to success for Southwest Airlines, including its approach to quality management. Southwest did not implement a formalized “quality management program.” Numerous companies in the USA have implemented formalized “quality management programs” and they...