Purpose –The purpose of this paper is to determine if self-serving bias affects audit client satisfaction level with their audit firm. Design/methodology/approach –A 2×2 between-subjects design is used, where the authors experimentally manipulate the level of client involvement in the audit...

The main objective f this paper id to assess the adherence of and barriers to HIV counseling, testing and referral services on the part of the providers.

A thesis submitted in partial fulfilment ofthe requirements of the University of Wolverhamptonfor the degree of Doctor of Philosophy

This study examines whether client satisfaction can help explain cross-sectional variation in Big 6 audit fees paid by Fortune 1000 clients. After controlling for other factors related to audit fees (including audit quality attributes), client satisfaction with the audit team is positively...

Purpose The construction industry needs effective methods for gathering and utilizing performance information on industry, company and individual project levels. Such benchmarking (BM) information can be collected from project participants’ bi-directional evaluations of each other’s...

Purpose – The purpose of the paper is to develop, test, and improve a structural equation model (SEM) of client satisfaction with the audit, and of client perception of the usefulness of the audit to external stakeholders. Design/methodology/approach – A questionnaire was mailed to audit...

This paper presents a critique of existing approaches to the management of projects and the definition of project success, arguing that these are both fragmented and fail to place the client at the centre of the process. In this critique, the paper focuses on quality management, and places the...