Purpose – The traditional service market is composed of customers and service providers, interacting within a given structure and following market‐specific rules. These basic attributes are obvious and persistent. The fragile entity, which is essential for normally operating and...

Purpose – The purpose of this study is to shed further light on determinants of the openness degree to give a more conclusive evidence to the research in the field. In particular, the influence exerted by the technological strategy is still debated, in that evidence on the relationship between...

Purpose – This study aims to verify the presence, evolution and determinants of voluntary environmental disclosure from companies listed on the Milan Stock Exchange. The authors examined documentation of listed firms from 2006 and 2009. These years immediately precede and follow Italian...

Purpose – This paper aims to consider how and to what extent it is possible to interpret a performance management system (PMS) as a typical control mechanism or in a more innovative way as a learning tool. PMSs are typically used for planning and coordination purposes. However, they may also...

Purpose – This paper aims to define a general model to identify and assess performance and impacts of the technology districts (TDs), paying great attention to avoid confusion on contents and methods as well as overlapping of economic, financial and managerial dimensions of performance and...

Purpose – This paper aims to review Program and Project evaluation Models. The assessment of the Evaluation Model (metaevaluation) is a critical step in Evaluation, as it is at the basis of a successful Program/Project evaluation. A wide and effective review of EMs is a basic, as well as...

Purpose The purpose of this paper is to identify perspective and feasible combinations of the existing revenue-driven methods with still more pervasive features of knowledge-based management and green management in hotel industry. The authors believe that the key path to success is in even...

Systemic management of sport clubs is challenging task with interesting research potential. Its key difficulty insists in problematic evaluation of overall performance of sport organization and explicit quantification of resultant value for stakeholders. Consequently, numerous sport clubs serve...

We propose a new tool for strategic planning and management, which significantly extends clarity and expressiveness of traditionally used analytic and visualization techniques. Innovativeness of our solution insists in the projection of dynamic responses of a particular enterprise management...