Purpose – The aim of this paper is to empirically test and find the correlation between knowledge characteristics and relationship ties on project performance. Design/methodology/approach – Data were collected via personal interviews based on a structured survey of project managers in a...

Purpose – The purpose of this paper is to research the development of services business relationships between a global telecommunications provider (the supplier) and the divisions of a multinational utilities company (the buyer), which was undergoing a de‐merger into strategic business...

Purpose – By outsourcing or partnering with two or more firms to perform certain activities targeted toward customers, firms are engaging in service networks. This research begins to examine how customers evaluate firms in a strategic, B2B service network and how their assessment of firms...