Purpose – This study empirically examines the effect of shop-floor communication on implementation effectiveness of process management practices, and on the corresponding quality performance gained through process management implementation. It deals with four types of communication on the shop...

Purpose – The purpose of this paper is to examine whether quality management information (QMI) can be a source of competitive advantage and should be managed strategically. Design/methodology/approach – Analysis of variance and regression techniques were applied to the database of the...

This study examines the conflicting relationship between quality management (QM) and innovation on a global basis using a multidimensional view of QM. QM is divided into two dimensions: hard QM and soft QM. Quality performance as an intended consequence of QM implementation is also examined as a...