Today, access to information and communication technologies (ICTs) plays an essential role in economic and social development. Accelerated change in the introduction of ICT-enabled solutions can potentially transform all aspects of society, work, business and government. E-technologies and...

This study investigates the assessment and differentiation of the quality of online banking services. A hypothesis is developed, followed by the presentation of a methodology that combines a service quality measurement model and an importance--performance matrix to help banks differentiate...