Purpose – The purpose of this paper is to examine the critical success factors of business process reengineering (BPR) in higher education (HE). Design/methodology/approach – Empirical case studies collected from three private higher education institutions in Malaysia, which have embarked on...

Purpose – It is widely acknowledged that customer relationship management (CRM), market orientation, organizational learning and innovation are the most critical knowledge‐based capabilities required to achieve superior performance. The purpose of this paper is to identify management...

Purpose – Asks why performance improvement is debated so much more in sport than in business, and whether business has anything to learn from sport techniques. Design/methodology/approach – Looks at different performance levels and why it is beneficial to utilise modern techniques. Findings...