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A new foundation for quality management in the business environment of the twenty-first century

van der Wiele, Ton; van Iwaarden, Jos; Williams, Roger; … - In: Total quality management & business excellence : an … 22 (2011) 5, pp. 587-599

Persistent link: https://www.econbiz.de/10009030668

The importance of user-generated content: the case of hotels

Williams, Roger; Wiele, Ton van der; Iwaarden, Jos van; … - In: The TQM journal : the international review of … 22 (2010) 2, pp. 117-128

Persistent link: https://www.econbiz.de/10003996259

A new foundation for quality management in the business environment of the twenty-first century

Wiele, Ton van der; Iwaarden, Jos van; Williams, Roger; … - In: Total quality management & business excellence : an … 22 (2011) 5, pp. 587-598

Persistent link: https://www.econbiz.de/10009243146

A management control perspective of quality management : An example in the automotive sector

van Iwaarden, Jos; van der Wiele, Ton; Williams, Roger; … - In: International Journal of Quality & Reliability Management 23 (2006) 1, pp. 102-112

Purpose – In many industries (e.g. cars and clothing) manufacturing complexity and unpredictability have increased over the last couple of years because of an increasing variety of products and shortening product life cycles. At the same time the manufacturers in these industries appear to...

Persistent link: https://www.econbiz.de/10014800346

Management control systems for business processes in uncertain environments

Eldridge, Stephen; Iwaarden, Jos van; Wiele, Ton van der; … - In: International journal of quality & reliability management 31 (2014) 1, pp. 66-81

Persistent link: https://www.econbiz.de/10010254294

Charities : how important is performance to donors?

Iwaarden, Jos van; Wiele, Ton van der; Williams, Roger; … - In: International journal of quality & reliability management 26 (2009) 1, pp. 5-22

Persistent link: https://www.econbiz.de/10009525102

The importance of user-generated content: the case of hotels

Williams, Roger; Wiele, Ton van der; Iwaarden, Jos van; … - In: The TQM journal : the international review of … 22 (2010) 2, pp. 117-129

Persistent link: https://www.econbiz.de/10009965515

Perceptions about the ISO 9000 (2000) quality system standard revision and its value: the Dutch experience

van der Wiele, Ton; van Iwaarden, Jos; Williams, Roger; … - In: International journal of quality & reliability management 22 (2005) 2, pp. 101-119

Persistent link: https://www.econbiz.de/10006360149

Perceptions about the ISO 9000 (2000) quality system standard revision and its value: the Dutch experience

van der Wiele, Ton; van Iwaarden, Jos; Williams, Roger; … - In: International journal of quality & reliability management 22 (2005) 2-3, pp. 101-119

Persistent link: https://www.econbiz.de/10006363046

TQM: why it will again become a top management issue

Williams, Roger; van der Wiele, Ton; van Iwaarden, Jos; … - In: International journal of quality & reliability management 21 (2004) 6-7, pp. 603-611

Persistent link: https://www.econbiz.de/10006365074