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Gap analysis between the customer's expectations and satisfaction of real estate sector using the SERVQUAL model

Narendra Singh; Gupta, Mukul; Singh, Pushpa - In: International journal of Indian culture and business … 25 (2022) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10012940082

Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL

Arora, Hitesh; Arora, Padmasai - In: International journal of services and operations management 21 (2015) 1, pp. 50-72

Persistent link: https://www.econbiz.de/10011403656

Assessing pet industry in Korea using service quality improvement gap model

Song, Hae-Geun; Lim, Sung-Uk - In: International journal of technology, policy and … 15 (2015) 1, pp. 2-20

Persistent link: https://www.econbiz.de/10011419237

Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service

Hossain, Muhammad Muazzem - In: International journal of services and standards 9 (2014) 1, pp. 67-83

Persistent link: https://www.econbiz.de/10011283320

Importance-performance analysis of service quality dimensions for the Bangladeshi hotel industry

Mahbubar Rahman; Rafikul Islam - In: International journal of business and systems research 12 (2018) 4, pp. 365-390

Persistent link: https://www.econbiz.de/10011960592

Evaluating bikesharing service quality : a case study for BIXI, Montreal

Verma, Mukesh; Awasthi, Anjali - In: International journal of productivity and quality … 29 (2020) 1, pp. 45-61

Persistent link: https://www.econbiz.de/10012178477

Quality of healthcare service delivery in public sector hospitals: a case study based on Western Province in Sri Lanka

Dasanayaka, S.W.S.B.; Gunasekera, G.S.P.; Sardana, G.D. - In: World Review of Entrepreneurship, Management and … 8 (2012) 2, pp. 148-164

Lanka. A structured questionnaire survey based on SERVQUAL model related to healthcare and situation analysis based on in …

Persistent link: https://www.econbiz.de/10010670124

Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores

Pakdil, Fatma; Aydın, Özlem - In: Journal of Air Transport Management 13 (2007) 4, pp. 229-237

This study measures airline service quality based on data collected at a Turkish airline using SERVQUAL scores weighted …

Persistent link: https://www.econbiz.de/10011162878

Measurement of passengers service quality in public transportation: servqual analysis

Muthupandian, K S; Vijayakumar, Dr. C - Volkswirtschaftliche Fakultät, … - 2012

buses attempting to succeed and survive in today’s competitive environment. The SERVQUAL model focuses on the difficulty in … ensuring a high quality of service for all customers in all situations. SERVQUAL methodology is an analytical approach for …

Persistent link: https://www.econbiz.de/10011260124

Evaluation and improvement of service quality in information technology department of a detergent production company using the SERVQUAL approach

Ershadi, Mohammad Javad; Niaki, Seyed Taghi Akhavan; … - In: International journal of services and operations management 34 (2019) 2, pp. 228-240

Persistent link: https://www.econbiz.de/10012154632