Rodríguez, Pablo Gutiérrez; Burguete, José Luis Vázquez - In: Theoretical and Applied Economics 02(531) (2009) 02(531), pp. 03-16
the link between quality and satisfaction, beside of analyzing how they relate to citizen’s credibility on institutions …The development of the public service modernization seeks to facilitate services delivery to citizens, when and where … they need them. For it, management and utilization of service quality have special relevancy. In this paper, we are trying …