Earlier this year Dr Barrie Dale led a quality fact‐finding mission to Japan. Eighteen European managers had a unique opportunity of seeing first‐hand the Japanese approach to Total Quality. This review provides insights into their quality practices and identifies the key elements common to...

This paper reports the finding of a Mission to Japan by 18 executives to study the total quality control activities of 8 companies from diverse industries. A number of the companies can be classified as world class. In the companies studied the dedication, vision and planning for total quality...

Ranging from brainstorming to the Deming Wheel, from force field analysis to 'zero defects', '100 Methods for Total Quality Management' is a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management (TQM). Central to the this book is a broad...