Purpose – The purpose of this paper is to propose and apply a conceptual model that can be used to evaluate the functional performance of hospitality and tourism websites. This model will evaluate the websites from the perspective of information provision, communication, transactions,...

Purpose – The purpose of this summary is to review the question: What have we learned about the impact of technology in hospitality operations? Design/methodology/approach – The summary considers the contribution made by each theme issue article to an overall understanding of the impact of...

Purpose – Technology is a combination of tools and crafts, a balance of hardware and software. Hospitality technology has advanced through innovation in the application of both machines and tools, and systems and organizations. The purpose of this paper is to offer perspective on past...

Purpose – The e‐business revolution which the world experienced over the past decade is forcing businesses to review, re‐engineer, and revolutionize traditional approaches to running a successful enterprise. Globalization and competition have also made it essential for companies to find...

Purpose – The purpose of this paper is to discuss the impact of technology on the human resources (HR) function in organizations, in general, and in hospitality firms, in particular. Design/methodology/approach – The issue is presented through an extensive literature review, in addition to...

Purpose – The purpose of this paper is to provide the reader with a practical understanding of the dynamic changes in how résumés are handled by recruiters and the application of technology to the human resource (HR) functions not only of reading résumés, but also of how technology is...

Purpose – The purpose of this paper is to provide a practitioner perspective on the impact of technology on restaurant operations. Design/methodology/approach – The paper reviews the development of technology and its application to restaurant operations, as viewed by a senior practitioner....

Purpose – The purpose of this paper is to provide a practitioner perspective on the growing influence and impact of biometric technology on the hospitality industry. Design/methodology/approach – The paper outlines the different types of biometric authentication and its uses in hospitality...