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1
Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda
;
Sousa, Bruno
- In:
The international review of retail, distribution and …
32
(
2022
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10012873358
Saved in:
2
The importance of the service and shopping customer experience in a retail environment
Roozen, Irene T. M.
;
Ioannou Katidis, Pavlos
- In:
Journal of relationship marketing : innovations and …
18
(
2019
)
4
,
pp. 247-279
Persistent link: https://www.econbiz.de/10012181029
Saved in:
3
Customer experience in the omni-channel world and the challenges and opportunities this presents
Cook, Glenn
- In:
Journal of direct, data and digital marketing practice …
15
(
2013/14
)
4
,
pp. 262-266
Persistent link: https://www.econbiz.de/10010385974
Saved in:
4
The role of customer loyalty as a brand extension purchase predictor
Martinelli, Elisa
;
Belli, Alex
;
Marchi, Gianluca
- In:
The international review of retail, distribution and …
25
(
2015
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011299067
Saved in:
5
Empirical study on multi-channel service quality and customer loyalty of retailers
Yong-zhi, Qi
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
4
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010506943
Saved in:
6
An empirical analysis of the effect of a retailers loyalty programme on their customers' loyalty
Chhabra, Sakhhi
- In:
Global business review
18
(
2017
)
2
,
pp. 445-464
Persistent link: https://www.econbiz.de/10011741251
Saved in:
7
Drivers of customer loyalty in South African retail stores
Mafini, Chengedzai
;
Dhurup, Manilall Roy
- In:
The journal of applied business research
31
(
2015
)
4
,
pp. 1295-1310
Persistent link: https://www.econbiz.de/10011350591
Saved in:
8
Factors influencing customer loyalty towards mobile commerce : the case of young retail customers in Croatia
Delić, Mia
;
Knežević, Blaženka
;
Dužević, Ines
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
1
,
pp. 314-325
Persistent link: https://www.econbiz.de/10011762840
Saved in:
9
The influence of self-congruity on customer loyalty of coffee shops : evidence from global-chain and local-chain coffee shops in Indonesia
Anjani, Dela
;
Dewi, Ike Janita
- In:
ASEAN marketing journal : Association of Southeast …
12
(
2020
)
2
,
pp. 121-133
Persistent link: https://www.econbiz.de/10012503618
Saved in:
10
How shopping mall service quality affects customer loyalty across developing countries : the moderation of the cultural context
Diallo, Mbaye Fall
;
Sall, Fatou Diop
;
Djelassi, Souad
; …
- In:
Journal of international marketing
26
(
2018
)
4
,
pp. 69-84
Persistent link: https://www.econbiz.de/10011964226
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