Purpose: The purpose of this paper was to examine how small- and medium-sized hospitality organisations engage with social media and how social media data are used by their managers to inform business decisions. Design/methodology/approach: A qualitative approach was used in this research in...

Purpose: This paper investigates the extent to which externally led benchmarking may have facilitated performance management design and use in Malaysian local authorities. Design/methodology/approach: A longitudinal qualitative study of local authorities in Malaysia was undertaken, comprising...

Purpose: This paper investigates how an externally imposed programme with the objective of improving the income of the poor is measured and managed by a public agency in Malaysia. Design/methodology/approach: A qualitative case study approach is used in this research. The data were collected...

Purpose This study investigates both internal and external stakeholders' views on the objectives and measures of performance of Indonesian Islamic microfinance banks (IMFBs). Design/methodology/approach This study uses a qualitative approach. In-depth interviews were conducted with a wide range...