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Tech impact : maximizing perce...
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1
The impact of banks adoption of multi-channels mix on the internet banking service encounter
quality
: the case of Arab Middle East region
Migdadi, Yazan Khalid Abed-Allah
;
Omary, Ola Maher Al.
- In:
International journal of services and standards
12
(
2017
)
1
,
pp. 47-63
Persistent link: https://www.econbiz.de/10011874861
Saved in:
2
Comparative analysis of results of online and offline customer satisfaction & loyalty surveys in banking
services
in Montenegro
Jovović, Milorad
;
Femić-Radosavović, Bojana
; …
- In:
Journal of central banking theory and practice
6
(
2017
)
2
,
pp. 65-76
Persistent link: https://www.econbiz.de/10011721439
Saved in:
3
Customer-perceived internet banking service
quality
: a study in national capital region of India
Singh, Shamsher
- In:
International journal of financial services management …
7
(
2014
)
2
,
pp. 113-138
Persistent link: https://www.econbiz.de/10010483837
Saved in:
4
Study of customers' satisfaction towards internet banking
services
Gupta, Manisha
- In:
International journal of public sector performance …
12
(
2023
)
4
,
pp. 540-550
Persistent link: https://www.econbiz.de/10015067278
Saved in:
5
A study on customer's perception of online banking and e-service
quality
among Chennai customers
Kumar, G.
;
Shenbagaraman, V. M.
- In:
International journal of business excellence
11
(
2017
)
1
,
pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
Saved in:
6
E-banking service
quality
and customer satisfaction : an exploratory study on India
Sardana, Shivani
;
Bajpai, V. N.
- In:
International journal of services and operations …
35
(
2020
)
2
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
Saved in:
7
From traditional banking to technology-enabled banking
services
in India : a study of bank customers' perceptive
Ali, Liaqat
;
Kaur, Simran Jit
- In:
Journal for global business advancement : JGBA
15
(
2022
)
4
,
pp. 447-468
Persistent link: https://www.econbiz.de/10014309015
Saved in:
8
An empirical study of customer satisfaction towards bank payment card service
quality
in Ho Chi Minh banking branches
Nhu Ty Nguyen
;
Tran Thanh Tuyen
;
Wang, Chia Nan
- In:
International journal of economics and finance
6
(
2014
)
5
,
pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
Saved in:
9
Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking
Ayyagari, Madhavi
;
Parahoo, Sanjai K.
- In:
International journal of financial services management …
9
(
2018
)
2
,
pp. 103-118
Persistent link: https://www.econbiz.de/10011914143
Saved in:
10
The effect of the internet banking service
quality
on customer satisfaction : case study: Refah bank in Tehran
Nazeri, Ali
;
Soofifard, Rahman
;
Ebrahimi, Mohsen
; …
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 65-80
Persistent link: https://www.econbiz.de/10012144971
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