Gozzoli, Caterina; Frascaroli, Daniela - In: Qualitative Research in Organizations and Management: … 7 (2012) 3, pp. 275-289
Purpose – The purpose of the paper is to explore why it was considered useful and how it was possible to conduct a participatory action research (PAR) in a health‐care service experiencing conflictual dynamics (which affected service quality) and on the challenges this entailed. Specific...