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Job crafting and customer service behaviors in the hospitality industry : mediating effect of job passion

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Job crafting, leisure crafting, and well-being among hospitality employees : the roles of work-leisure facilitation and conflict

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Tour leaders' job crafting : scale development

Yen, Chang-Hua; Tsaur, Sheng-Hshiung; Tsai, Cheng-Hsien - In: Tourism management : research, policies, practice 69 (2018), pp. 52-61

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Destination safety climate : scale development and validation

Yen, Chang-Hua; Tsaur, Sheng-Hshiung; Tsai, Cheng-Hsien - In: Journal of travel and tourism marketing 38 (2021) 3, pp. 303-315

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Service redundancy : scale development and validation

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Bleisure travel experience : scale development and validation

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The effect of centralization on organizational citizenship behavior and deviant workplace behavior in the hospitality industry

Yen, Chang-Hua; Teng, Hsiu-Yu - In: Tourism management : research, policies, practice 36 (2013), pp. 401-410

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Can perceived coolness enhance memorable customer experience? : the role of customer engagement

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Do job crafting and leisure crafting enhance job embeddedness : a moderated mediation model

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How perceived coolness and wow affect customer engagement : the role of self-image congruity

Liu, Li-Ling; Teng, Hsiu-Yu - In: Journal of hospitality and tourism insights 7 (2024) 5, pp. 2844-2861

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