Rapid technological advances in information and communication technologies and their widespread diffusion have led some to speculate about "frictionless" economies where transaction costs are nearly zero, barriers to entry and contestability disappear and markets clear instantly.

The term "digital divide" refers to the gap between individuals, households, businesses and geographic areas at different socio-economic levels with regard to their opportunities to access information and communication technologies (ICTs).

This document addresses the extent to which existing legal provisions in OECD countries impact recourse to alternative dispute resolution (ADR) in relation to disputes arising out of business-to-consumer electronic commerce.

This report is intended to provide an understanding of the benefits and limitations of biometric-based technologies. It also includes information on existing privacy and security methodologies for assessing biometrics.

This paper reviews recent measurement work on User-Created Content (UCC) undertaken in OECD countries.

From a technical perspective, the convergence between telecommunications and broadcasting now appears to be inevitable as both industries move towards digital standards.

Report on the 2nd Roundtable on Economics for Consumer Policy, held in October 2006, to consider the economic theories of information disclosure with a focus on two major industry sectors – telecommunications and financial services.

This paper examines current market trends and regulation for IPTV and also provides information on developments in the provision of IPTV service in a number of OECD countries.

This paper examines the policies to obtain public rights-of-way permits in a number of OECD countries and access to ducts, which may act to slow down the pace of fibre roll-out in local access market, and suggests the policy options available.

Mobile content is increasingly available over mobile platforms and mobile networks. Most common applications are music and games. This study analyses development of mobile digital content value chains and business models, drivers of mobile content dissemination and identifies policy issues.