Kumar, Sanjeev; Verma, Prikshat; Patel, Parth; Rajesh, … - In: International Journal of Emerging Markets 17 (2020) 2, pp. 550-573
Purpose: This research examines Indian service managers' perceptions on impact of convergent technologies on their work and resultant organisational performance. The research uses four dimensions – task productivity, task innovation, customer satisfaction and management control – taken...