Purpose This study aims to examine the effect of entrepreneurial resources on micro businesses and the mediating role of innovation capability in this relationship. Design/methodology/approach A structured questionnaire was used to gather data for this quantitative study, which adopted partial...

Purpose: The purpose of this paper is to examine the relationship between operational risk management and customer complaints. It also determines whether product complexity moderates the relationship between the operational risk management and customer complaints. Design/methodology/approach:...

This chapter discusses Malaysia's foreign economic policy and trade performance. Since independence, Malaysia has been active in regulating its foreign economic policy. The policy is aimed at making the country a nation that welcomes friendly and fair policy through diplomacy and simultaneously...

The change in Malaysian financial environment can be attributed to digitalization as banks are racing to digital maturity by 2020. Historically in Malaysia, the use of credit card was a Fintech development in the 1950s to help Malaysians minimize the burden in carrying cash all the time. The aim...

The abolishment of Goods and Services Tax (GST) has had the effect of reversing an initial success in broadening the country's tax base. In contrast, the abolishment of GST has had the effect of reversing an initial success in broadening the country's tax base. Moreover, the government has a...

This chapter deliberates Malaysia's involvement in innovation sector transformation and describes concepts of technological parks, clusters, and innovation networks. A vast of academic writings have been found interest toward the issues. Thus, this chapter also defines the important terms and...

Malaysian small and medium-sized enterprises (SMEs) are facing human capital development issues due to unskilled employees. The institutes of Malaysian education are providing ineffective science, technology, engineering, and mathematics (STEM) education which are generating unskilled graduates...

In the current global market, which is turbulent, volatile, and continuously changing, companies must consistently sustain and survive during turbulent times. Although Malaysia is paving a way to adapt to the advancement of technology, one of its biggest challenges is sourcing the knowledge,...

This book considers crucial changes to Malaysian economic areas and social well-being. The chapters cover diverse industries such as IT, green technology, retailing, banking, tourism and hospitality, education, logistics, finance, banking, and many others.