We investigate when and how an original equipment manufacturer (OEM) should offer a trade-in rebate to recover used products, in order to achieve better price discrimination and weaken competition from third-party remanufacturers (3PRs). This paper is motivated by a major IT equipment OEM, which...

This paper studies a multiclass queueing system with endogenous abandonments where congestion affects customers' abandonment behavior and vice versa. Our model captures this interaction by developing two closely related models: an abandonment model and a queueing model. In the abandonment model,...

Problem Definition: Combined heat and power (CHP) plants generate electricity and useful heat at the same time, reaching high efficiencies. There are many benefits to utilities of having CHP plants in their portfolio, including increasing power reliability, reducing transmission losses, and...

This paper studies the callback option as an instrument to effectively mitigate congestion due to temporary surges in arrivals to a call center. The call arrival process can be an arbitrary point process, allowing uncertainty and temporary surges in the arrival rate, provided that the system is...

This paper studies a Geo/Geo/1 GI queue in which the abandonments are endogenous. One crucial feature of this model is that the abandonment behavior is affected by the system performance and vice versa. Our model captures this interaction by developing two closely related models: an abandonment...