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Does too much or too little task conflict hurt service performance? A multilevel curvilinear model

Yang, Mingjun; Luu, Tuan; Wang, Dan - In: Personnel Review 53 (2024) 9, pp. 2371-2393

Purpose The quality of service determines whether service firms can satisfy customers and achieve business quality and sustainability. As contemporary service firms are dependent on both team and employee to serve customers, it is important to investigate how to simultaneously facilitate team...

Persistent link: https://www.econbiz.de/10015354879

Absorptive capacity and supply chain integration and their impact on hotel service performance

Espino-Rodríguez, Tomás F.; Taha, Mahmoud Gebril - In: Administrative Sciences : open access journal 13 (2023) 12, pp. 1-18

This paper aims to examine how absorptive capacity affects supply chain integration (SCI) and service performance. The association between SCI and service performance was also studied. Data were collected from four-star and five-star hotels in Egypt. A total of 114 responses were obtained. The...

Persistent link: https://www.econbiz.de/10014449927

The effect of internal knowledge transfer on the relationship between personality traits and employee service performance : a multilevel model

Yang, Mingjun; Luu Trong Tuan; Wang, Dan - In: Journal of knowledge management 28 (2024) 3, pp. 799-826

Persistent link: https://www.econbiz.de/10014496634

Analysis of passengers' perception of public transport quality and performance

Tyrinopoulos, Yannis; Antoniou, Constantinos - In: International journal of information systems and supply … 7 (2014) 1, pp. 56-72

Persistent link: https://www.econbiz.de/10010378574

Embracing "tangibles" in restaurants to establish service performance : a marketing strategy to sustain competitiveness

Nanda, Shashi; Khandai, Sujata; Bhatia, Archana - In: Indian journal of economics & business : IJEB 18 (2019) 1, pp. 209-218

Persistent link: https://www.econbiz.de/10012666224

Hospitality teams : knowledge sharing and service innovation performance

Hu, Meng-Lei Monica; Horng, Jeou-shyan; Sun, Yu-Hua … - In: Tourism management : research, policies, practice 30 (2009) 1, pp. 41-50

Persistent link: https://www.econbiz.de/10009523949

Intangible sales team resources : investing in team social capital and transactive memory for market-driven behaviors, norms and performance

Bachrach, Daniel G.; Mullins, Ryan R.; Rapp, Adam A. - In: Industrial marketing management : the international … 62 (2017), pp. 88-99

Persistent link: https://www.econbiz.de/10011707070

Knowledge sharing based on organisational culture and remuneration applied to improve employee performance quality in public service agencies

Jabid, Abdullah W.; Moeljadi; Indrawati, Nur Khusniyah; … - In: International journal of public sector performance … 10 (2022) 2/3, pp. 438-459

Persistent link: https://www.econbiz.de/10013445710

The influence of service innovation on police performance : an empirical investigation

Alnuaimi, Sultan Bin Abdulla; Abdulhabib, Abdulla Awadh - In: International journal of quality & reliability management 40 (2023) 8, pp. 1999-2018

Persistent link: https://www.econbiz.de/10014332212

Knowledge systems, behaviours and organizational tasks for hospital effectiveness : mixed effects on quality of care

Gonçalves, Tiago Rodrigues; Curado, Carla - In: Journal of organizational effectiveness : people and … 11 (2024) 3, pp. 699-722

Persistent link: https://www.econbiz.de/10015055732