The COVID-19 crisis has shone a spotlight on the importance of eGovernment. Across the EU, citizens who are unable to leave their homes have been wholly dependent on the digital delivery of public services. From running a business, to seeking justice on a small claim, to enrolling in education,...

This is an update of the eGovernment Benchmark Method Paper that was originally released in July 2012 and updated in 2015. This version now includes the full set of life event models and personas, and other changes that have been implemented concerning the data collection done in 2015 and 2016....

The present report - called the Background Report - is the extensive overview of the benchmark assessment, which aims to deliver an impactful study on eGovernment. This report is complemented by the shorter Insight Report, which presents the key findings. Additional country factsheets provide...

The eGovernment Benchmark is a yearly measurement of eGovernment service delivery in Europe. Initiated by the European Commission in 2003, it continually evolves to remain relevant and provide policy makers with insights that help them make better decisions. It reports on state-of-play of...

In times of rapid digitalisation and societal change, governments across Europe transform their public services. Both enhanced and innovative solutions support the realisation of a European Digital Single Market. Further integration of technologies optimises and unifies public services both...

In times of rapid digitalisation and societal change, governments across Europe transform their public services. Both enhanced and innovative solutions support the realisation of a European Digital Single Market. Further integration of technologies optimises and unifies public services both...

The digital transformation of governments across Europe is one of the cornerstones of achieving the Digital Single Market vision, as well as the broader EU2020 goals. The recent Ministerial Declaration emphasises the need to strive towards 'open, efficient and inclusive, providing borderless,...

The digital transformation of governments across Europe is one of the cornerstones of achieving the Digital Single Market vision, as well as the broader EU2020 goals. The recent Ministerial Declaration emphasises the need to strive towards 'open, efficient and inclusive, providing borderless,...