Lahtinen, Katriina; Aaltonen, Satu; Järvinen, Marika; … - In: International Journal of E-Services and Mobile … 9 (2017) 1, pp. 18-34
This paper combines entrepreneurial behaviour and service innovation in order to investigate the use of the Idea Window; a virtual tool planned for employee-driven service development in a healthcare organisation. The empirical study investigates the tool used as a method for supporting...