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Angel or devil? : revisiting a...
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date (oldest first)
1
Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo
;
Mariani, Marcello M.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
5
,
pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
Saved in:
2
Identifying the nature of authentic and fake reviews in restaurant context
Lee, Kyoungmin
;
Ham, Juyeon
;
Cantoni, Lorenzo
;
Koo, Chulmo
- In:
Journal of travel and tourism marketing
39
(
2022
)
3
,
pp. 353-369
Persistent link: https://www.econbiz.de/10013352894
Saved in:
3
The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
4
Antecedents and outcomes of use experience of airport service
robot
: the stimulus-organism-response (S-O-R) framework
Chen, Ching-fu
;
V. G., Girish
- In:
Journal of vacation marketing
29
(
2023
)
4
,
pp. 570-583
Persistent link: https://www.econbiz.de/10014382459
Saved in:
5
Examining the impact of service
robot
communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
6
Humanlike robots as employees in the hotel industry : thematic content analysis of online reviews
Yu, Chung-En
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 22-38
Persistent link: https://www.econbiz.de/10012256116
Saved in:
7
Societal attitudes toward service robots : adore, abhor, ignore, or unsure?
Yoganathan, Vignesh
;
Osburg, Victoria-Sophie
;
Colladon, …
- In:
Journal of service research
28
(
2025
)
1
,
pp. 93-111
Persistent link: https://www.econbiz.de/10015386476
Saved in:
8
The role of emotions in the consumer meaning-making of interactions with social robots
Borghi, Matteo
;
Mariani, Marcello M.
- In:
Technological forecasting & social change : an …
182
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013454878
Saved in:
9
Differences between
robot
servers and human servers in brand modernity, brand love and behavioral intentions in the restaurant industry
Kim, Heather Markham
;
Abbas, Jawad
;
Ul Haq, Muhammad Zia
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
7
,
pp. 1774-1788
Persistent link: https://www.econbiz.de/10014315894
Saved in:
10
Understanding service attributes of
robot
hotels : a sentiment analysis of customer online reviews
Luo, Jian Ming
;
Vu, Huy Quan
;
Li, Gang
;
Law, Rob
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198484
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