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How long should a producer offer full refund?

Patankar, Jayprakash G. - In: Socio-economic planning sciences : the international … 24 (1990) 1, pp. 49-56

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Warranty cost estimation : a goal programming approach

Mitra, Amitava - In: Decision sciences : DS 19 (1988) 2, pp. 409-423

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Two-dimensional warrenty policies incorporating product development

Mitra, Amitava; Patankar, Jayprakash G. - In: Advances in business and management forecasting 7 (2010), pp. 3-22

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A multiobjective model for warranty policies integrating product quality, market share, and R&D expenditures

Mitra, Amitava; Patankar, Jayprakash G. - In: Advances in business and management forecasting 8 (2011), pp. 43-65

Persistent link: https://www.econbiz.de/10009389684

Expected costs for some one-time renewable warranty programs

Mitra, Amitava; Patankar, Jayprakash G. - 2013

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Estimation of penalty costs in service industries

Mitra, Amitava; Patankar, Jayprakash G. - In: Advances in business and management forecasting 9 (2013), pp. 47-57

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An integrated multiobjective model for two-dimensional warranty policies

Mitra, Amitava; Patankar, Jayprakash G. - In: Applications in multicriteria decision making, data …, (pp. 35-57). 2010

Persistent link: https://www.econbiz.de/10008808376

Two-dimensional warranty policies : decision making under multiple objectives

Mitra, Amitava; Patankar, Jayprakash G. - 2012

Persistent link: https://www.econbiz.de/10009524883

Two-attribute warranty policies under consumer preferences of usage and claims execution

Mitra, Amitava; Patankar, Jayprakash G. - In: Advances in business and management forecasting 6 (2009), pp. 217-235

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Estimation of Penalty Costs in Service Industries

Mitra, Amitava; Patankar, Jayprakash G. - In: Advances in business and management forecasting, (pp. 47-57). 2013

The service sector comprises a dominant segment of the economy. Customer satisfaction, a measure of quality, is based on the degree of difference between expected quality and the actual level of quality experienced. Expected level of quality is influenced by customer perception of quality, which...

Persistent link: https://www.econbiz.de/10015370460