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1
Understanding service attributes of
robot
hotels : a sentiment analysis of customer online reviews
Luo, Jian Ming
;
Vu, Huy Quan
;
Li, Gang
;
Law, Rob
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198484
Saved in:
2
Reading between the lines : understanding customer experience with disruptive technology through online reviews
Robertson, Jeandri
;
Ferreira, Caitlin
;
Paschen, Jeannette
- In:
Australasian marketing journal : AMJ ; official journal …
29
(
2021
)
3
,
pp. 215-224
Persistent link: https://www.econbiz.de/10012668431
Saved in:
3
A deep learning model for online doctor rating prediction
Kulshrestha, Anurag
;
Krishnaswamy, Venkataraghavan
; …
- In:
Journal of forecasting
42
(
2023
)
5
,
pp. 1245-1260
Persistent link: https://www.econbiz.de/10014338867
Saved in:
4
How features embedded in eWOM predict hotel guest satisfaction : an application of artificial neural networks
Aakash, Aakash
;
Tandon, Abhishek
;
Aggarwal, Anu Gupta
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 486-507
Persistent link: https://www.econbiz.de/10012549271
Saved in:
5
Revealing customers' satisfaction and preferences through online review analysis : the case of Canary Islands hotels
Ali Ahani
;
Nilashi, Mehrbakhsh
;
Elaheh Yadegaridehkordi
; …
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 331-343
Persistent link: https://www.econbiz.de/10012115150
Saved in:
6
Exploring healthcare/health-product ecommerce satisfaction : a text mining and machine learning application
Chatterjee, Swagato
;
Goyal, Divesh
;
Prakash, Atul
; …
- In:
Journal of business research : JBR
131
(
2021
),
pp. 815-825
Persistent link: https://www.econbiz.de/10012545019
Saved in:
7
ChatGPT and online service recovery : how potential customers react to managerial responses of negative reviews
Tan, Karen Pei-Sze
;
Liu, Yi Vanessa
;
Litvin, Stephen Wayne
- In:
Tourism management : research, policies, practice
107
(
2025
),
pp. 1-12
Persistent link: https://www.econbiz.de/10015334412
Saved in:
8
The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
9
Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo
;
Mariani, Marcello M.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
5
,
pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
Saved in:
10
Big social data and customer decision making in vegetarian restaurants : a combined machine learning method
Nilashi, Mehrbakhsh
;
Ahmadi, Hossein
;
Arji, Goli
; …
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-18
Persistent link: https://www.econbiz.de/10012648898
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