Similar Search Results

Understanding reference transactions : transforming an art into a science

Richardson, John V. (contributor) - 2002

The multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson -- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and...

Persistent link: https://www.econbiz.de/10012049629

Systems Analysis of the Reference Process

Saxton, Matthew L.; Richardson, John V. - In: Understanding reference transactions : transforming an …, (pp. 102-116). 2002

Persistent link: https://www.econbiz.de/10015389025

Conclusions and Implications

Saxton, Matthew L.; Richardson, John V. - In: Understanding reference transactions : transforming an …, (pp. 95-101). 2002

Persistent link: https://www.econbiz.de/10015389026

Data Analysis and Findings

Saxton, Matthew L.; Richardson, John V. - In: Understanding reference transactions : transforming an …, (pp. 74-94). 2002

Persistent link: https://www.econbiz.de/10015389027

Multilevel Modeling and Reference Service Evaluation

Saxton, Matthew L.; Richardson, John V. - In: Understanding reference transactions : transforming an …, (pp. 54-73). 2002

Persistent link: https://www.econbiz.de/10015389028

Evaluating and Measuring Reference Service

Saxton, Matthew L.; Richardson, John V. - In: Understanding reference transactions : transforming an …, (pp. 33-53). 2002

Persistent link: https://www.econbiz.de/10015389029

Defining and Modeling Reference Service

Saxton, Matthew L.; Richardson, John V. - In: Understanding reference transactions : transforming an …, (pp. 18-32). 2002

Persistent link: https://www.econbiz.de/10015389030

The Multilevel Nature of Reference Service

Saxton, Matthew L.; Richardson, John V. - In: Understanding reference transactions : transforming an …, (pp. 1-17). 2002

Persistent link: https://www.econbiz.de/10015389031