Home delivery services require the attendance of the customer during delivery. Hence, retailers and customers mutually agree on a delivery time window in the booking process. However, when a customer requests a time window, it is not clear how much accepting the ongoing request significantly...

Attended home deliveries are one of the most challenging logistics services with different customer expectations and challenges in urban and rural areas. For different demand densities, retailers must strike a balance between providing excellent customer service and optimizing routing...

In the competitive world of online retail, customers can choose from a selection of delivery time windows on a retailer's website. Creating a set of suitable and cost-efficient delivery time windows is challenging, since customers want short time windows, but short time windows can increase...

In the challenging environment of attended home deliveries, pricing of different delivery options can play a crucial role to ensure profitability and service quality of retailers. To differentiate between standard and premium delivery options, many retailers include time windows of various...

In the challenging environment of attended home deliveries, pricing delivery options can play a crucial role to ensure profitability and service quality of retailers. To differentiate between standard and premium delivery options, many retailers include time windows of various lengths and fees...

Attended home deliveries are one of the most challenging logistics services with different customer expectations and challenges in urban and rural areas. For different demand densities, retailers must strike a balance between providing excellent customer service and optimizing routing...

In the stochastic variant of the vehicle routing problem with time windows, known as the SVRPTW, travel times are assumed to be stochastic. In our chance-constrained approach to the problem, restrictions are placed on the probability that individual time window constraints are violated, while...