Organizations which provide electronic services do not have a logically structured strategy for implementing Customer Knowledge Management through Social media (SCKM). By assessing the position of SCKM, organizations can have a clear understanding of their maturity level and find their future...

Purpose – This paper seeks to develop a model for risk management of knowledge loss in a project‐based organization in Iran. Design/methodology/approach – This study uses a multi‐stage research approach. In the first stage, existing practices are examined to develop a model for risk...

Sales forecasting is very beneficial to most businesses. A successful business needs accurate sales forecasting to understand the market and sales trends. This paper presents a novel sales forecasting model by integrating support vector regression (SVR) and bat algorithm (BA). Since the accuracy...

Purpose: The objective of this study is to develop a model for planning and establishment of knowledge management (KM) strategy in one of the Iranian Sub-stream Aerospace Industries Organization (S.A.I.O) to improve company’s performance. Design/methodology/approach: This research tries to use...

Purpose -- The main goal of this paper is to study the effects of organizational culture on environmental responsiveness capability (ERC) both directly and through the mediation of knowledge management in selected Iranian industrial research organizations (IIRO). Furthermore, the effects of four...