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At America's service : how corporations can revolutionize the way they treat their customers
Albrecht, Karl - 1988
Persistent link: https://www.econbiz.de/10000749141
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Service America! : doing business in the new economy
Albrecht, Karl; Zemke, Ron - 1985
Persistent link: https://www.econbiz.de/10000692928
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Service America in the new economy
Albrecht, Karl; Zemke, Ron - 2002 - Rev. ed.
Persistent link: https://www.econbiz.de/10001574380